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Faq's and Policies

Bespoke Lash & Brow Boutique

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Extensions FAQ

Under normal circumstance with proper aftercare, your lash extensions should last around 4-5weeks before everything falls out. Our extensions will fall out together with our natural lashes as just like the hair on our head, our lashes do fall out. This however, is hardly noticeable when we do not have lash extensions on as our natural lashes are very fine. But you will realise this once you applied extensions as extensions are thicker & darker. Please do not worry that this is due to extensions damaging your natural lashes (unless your natural lashes are falling out in chunks).

This is just our natural lash growth cycle at work. With matured lashes falling out so that new and healthier lashes can grow!

It is safe ONLY if it is applied properly by a experienced professional. We have seen and heard of cases from clients with bad experiences where their eyes are glued shut/developed eye infection/irritation due to not doing proper research about the salon before going for appointment.

When done properly, it will not cause damage to your natural lashes and you do not need a break from the extensions at all (how amazing!).

All lash extensions used in our boutique are made from high quality Korean PBT (Polybutylene terephthalate) that most people known as faux mink/silk. PBT is a made-made material and, in the case of extensions it imitates the texture of real mink fur. It is soft and comfortable, retains its curl extremely well under heat and at the same time 100% cruelty free and vegan!

Nope! Most of our clients fall asleep during the procedure as the process is so relaxing and calming! The remaining 5% are people who either had coffee (NOT recommended as it may cause your eyes to twitch) before their appointment or just pure talkers!

Not at all! It will feel like as if you have nothing on except for the added air of sassy!

Again, improper application by an unqualified eyelash technician can cause a lot of irritation and pain for your eyes, making you want to pull your lashes out!

It is important to come with clean lashes, with no makeup residue/skin care products on your natural lashes in order to allow proper adhesion of the extensions.  Failure to do so may cause premature fall out of your extensions just a few days after application which the salon will not be responsible for.

This is the same for infill appointment. Please make sure to remove your eye makeup & ideally wash them well before coming. 🙂

Professionally done eyelash extensions takes much precision and skills. Our natural lashes are extremely fine and comes in different lengths so it takes time and effort to be able to identity them one by one and apply individual extensions on without creating clumps (which can cause severe damage to your lashes).

If you have ever gotten a full set of lashes under the duration of an hour, we are certain that the set was not done with full precision and in most cases will cause damage to your natural lashes either in a few days (if done extremely poorly) or a few weeks time (if done poorly).

As compared to traditional eyelash extensions glue when it was just rolled out of the market. The current glues offered on the market is much more advanced and fully dries after 8 hours of application. Afterwhich they will be fully waterproof and you are free to bathe and swim all you want!

It depends. We will gladly do it if the current extensions that you have on is of good quality-meaning extensions applied need to have minimum glue/not chunky with lashes stuck together. It is hard to assess just over photos so do book in for a quick consultation and let us check the quality of your lashes before booking in for an appointment.

To be very honest, there are actually no difference between silk and mink and in fact it’s just a marketing gimmick that a lot of salons use to charge clients a premium price if clients were to opt for the mink option which is deemed by many as more luxurious. Both silk and mink extensions on the market these days are made from man-made PBT fibres and are extremely soft and comfortable.

  1. There are only two differences we can think of : the quality of these fibres which might affect how long lasting the extensions are and how well they retain their curls.
  2. The finish of them which can be either glossy (usually silk) or matt (usually mink). This of course, can also differ from manufacturer to manufacturer.

Good question! There are various factors that determine how well your extensions will last and the list is almost non-exhaustive such as: weather changes, skin type, hormonal changes(eg.menopause/pregnancy), seasonal changes, medication/supplements, aftercare, skincare & make up products used and so on!

With all the above remain constant, the main factor would be how fast your lash cycle is! For those with higher metalbolism you will probably need to have your infills done every 2 weeks. This is because your natural lashes will shed faster which means your extensions will fall out quicker as well since they will be attached together. The reverse is true for those with a lower metalbolism rate. Some clients’ lashes stay on really well and will only need infills done every 3-4 weeks!

Lash Lift FAQ

Lash lift is a process when your natural lashes are chemically treated with lotions to change the hair structure so that they become curly.

The process is painless and non-invasive and most clients even fall asleep during their appointment!

They should last anywhere from 4-7 weeks depending on how fast your natural lashes are shedding.

The lashes that we lifted during your treatement will stay lifted until they fall out naturally. The straight lashes that you will see throughout the weeks of your treatment will be new growth.

Lash lifts are extremely low maintenance as compared to extensions and you do not need to revisit every couple weeks.

We recommend getting it done every 6-8 weeks however if you feel like you don’t have the time for it you can come in whenever at your convenience!

You can also apply makeup,mascara, wash your face like you normally would without affecting the curls.

The only aftercare we would recommend is to purchase an aftercare serum to apply on your lashes everyday as it is a chemically treatment afterall and your lashes will be dry and frizzle without it.


Eyebrow Tattoo FAQ

Numbing cream will be applied for 15minutes prior to treatment and it will be completely painless! YES as incredible as it sounds, our nano-machine technique is painless as compared to traditional microblading which can be pretty painful for a lot of people. Most of our clients fall asleep during the tattoo session!

It can last anywhere from 1-3 years, sometimes even longer. It totally depends on your skin type as well as the skills & technique of the brow tattooist.

Too many benefits as compared to microblading! Results lasts much longer, more natural looking, painless, no scarring (microblading can cause a lot of scarring due to how pigment is implanted into skin), suitable for all skin types (including mature & oily skin type which microblading will not work on).

For more in depth details please visit our blog

Other FAQ

Both treatments are meant to colour your brows to a deeper colour.

Henna offers a couple benefits that are superior to chemical brow tints:

-stains the skin better

-a natural alternative & helps to grow your brow hairs if done often

-wider variety of colours that’s customised for each client ( from blondes to brunettes)

-lasts longer than chemical brow tints.

They are two completely different treatment.

Brow henna is colouring of your brow hairs- similar logic to a brow tint wherelse brow lamination is the restructuring of your eyebrows so that they are lifted up to create fuller looking brows- similar logic to a lash lift. (brow tinting can be done following a lamination).

We would love our salon to be a calm and serene environment where clients can let their hair down and relax. Our salon’s insurance does not cover children.

However, if your child is well behave, above the age of 6 and able to sit down and play with his/her iPad, and not making noises which will potentially disturb other clients, exceptions can be made.

Salon Policies

  • Please note that there’s a 1.1% surcharge on cards.
  • We accept first time clients’ bookings through our online booking system only. (No appointments over the phone unless we have a last minute availability on the day itself.


  • As courtesy, we require cancellation/reschedule to be done at least 48HRS before the appointment. It is unfair for others who really need the slot to not be able to come and also disturbs the smooth running of the studio 🙂
  • Our boutique operates fully by appointment so any cancellation/rescheduling of your appointment with less than 48 hours notice will mean that your booking fee will be forfeited so we can at least pay our staff and suffer less loss.
  • 50% of the total treatment cost will be charged for late cancellations or nos-hows.
    Change of minds & downgrading of service is only allowed if you let us know within 48 hours. You will be charged the full amount of what you booked in for if you were to downgrade a service in less than 48 hours notice. eg. you booked in for a 2hours appointment but upon arrival wanted to opt for a one hour appointment, you will still be charged for the cost of your original appointment as the time has already been blocked out for you.
  • If you have the tendency to reschedule your appointments last minute (less than 48 hours) or/and no-show, please expect that you will be required to prepay your future appointments or be banned from future bookings.

Late arrivals

  • Please text/call us to let us know if you’ll be late.  Your appointment will be rescheduled or cancelled if you are late for more than 15 minutes which means your booking fee will be forfeited.
  • Late arrivals – please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other clients. We regret that late arrivals will not receive extension of scheduled appointments.


  • Please make sure to come with CLEAN EYES with no eye cream/make up. This is to ensure maximum retention of your extensions, else a make up removal fee of $10 will be imposed. Thank you for your kind understanding!
  • All salon treatments are non-refundable.
  • We are happy to provide refunds of booking fee should you reschedule/cancel 48 hours in advance. However, there will be a administration charge of 2.9% + 30 cents charged by the third party.


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Contact Us

02 9445 1098

0484 269 905 (Dural)/ 0493 504 565 (Turramurra)

Dural - Shop 1, 16-18 Kenthurst road, Dural. NSW 2158

Turramurra - Shop 3, 1390 Pacific Highway, Turramurra NSW 2158 (Next to Turramurra Plaza)

Opening Hours

By Appointment only (late nights available on most days)
Monday: By appointment
Tuesday: By appointment
Wednesday: 9am - 9pm
Thursday: 9am - 9pm
Friday: 9am - 6pm
Saturday: 9am - 6pm
Sunday: By appointment only

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